| |
mobiSMS is a SMS application which is downloaded onto a java enabled
mobile phone. To use mobiSMS you also require that your mobile phone
is GPRS-enabled and you need to subscribe to a GPRS service with your
mobile operator.
mobiSMS leverages the power of the Internet to provide an alternative
route for sending SMS messages. You are no longer tied into your mobile
operator for the delivery of SMS messages. mobiSMS sends short message
commands over GPRS to the mobiSMS Internet portal, from where SMS
messages can be sent to mobile networks worldwide.
mobiSMS credits currently cost € 0.03 per credit. Credits
can be purchased in 100, 200, 500, 1000, 1500 and 2000 unit bundles. Most destinations are 1 credit per message. See please consult our coverage page for more details.
For mobiSMS installation instructions, please consult the FAQ below.
For mobiSMS usage instructions, please consult the FAQ below.
For mobiSMS troubleshooting, please consult the Troubleshooting FAQ below.
For mobiSMS coverage, please consult our coverage page.
A manual for mobiSMS usage from the midlet, web and WAP sites is available in html, Microsoft Word or PDF formats.
mobiSMS features:
Aside from low-cost messaging, mobiSMS provides a feature rich SMSing experience. Some of the features include:
- Synchronised contact management
- mobiSMS allows you to enter contact details directly on your
mobile phone and at a touch of a button have them sychronised
with the mobiSMS portal website. No more loss of valuable contact
information when you lose your phone!
- upload your contacts from your contact management system (such
as MS Outlook) to the mobiSMS portal and synchronise them down to your mobile phone.
- export your contacts from the mobiSMS portal for use in other
applications
- view additional contact information, such as email addresses,
fax numbers, etc. by simply requesting more details from within
the mobiSMS Java application.
- Groups
- Create groups online and send messages to them easily from the
mobiSMS midlet or web and wap sites. Meeting reminders and holiday wishes SMSs made easy!
- Online Contact Database
- Search your online contacts that have been imported into the mobiSMS web site and
view their details from the mobiSMS midlet. Never wish you had that address with you again,
it's available!
- Predefined messages
- Type long messages easily from your PC and store them on the
mobiSMS portal. Access these messages from the mobiSMS application
on your java phone. For example; directions to your home, special
holiday or birthday messages.
- Delivery Reports
- Receive delivery reports on your phone with mobiSMS 2.0.0 or via SMS or email. Delivery reports not available to all destinations
- Message history
- mobiSMS will keep a history of all SMS messages
sent and will allow you to check the delivery status of each
message.
- Export your message history and maintain a personal record of all the
messages that you have sent.
- mobiSMS personal portal
- Log into http://mobiSMS.mobiwireless.com
and manage your contacts, groups, predefined message, view your SMS
history, purchase mobiSMS credits and send SMS messages directly
from your browser.
- Log into the mobiSMS WAP site at http://www.mobiwireless.com/wap from your WAP browser
and manage your contacts, groups, predefined messages, view your SMS
history, and send SMS messages directly from your browser.
- Full Unicode support
- Complete unicode support. Note: Some phones may not support unicode.
For these phones, this support can be disabled under the preferences option.
- Greek unicode conversion to enable 160 character SMSs using the full Greek alphabet.
-
How does one:
Midlet Installation:
The mobiSMS installation process is a simple 5 step procedure that will enable mobiSMS to be installed and run on your java mobile phone.
- Step 1: Ensure that your phone is set up for GPRS access.
- Step 2: Download the mobiSMS java midlet onto your java mobile phone by connecting to http://mobiwireless.com/mobiSMS.jad from your WAP browser. (This URL is cAsE sEnSiTiVe.)
- Step 3: Your phone will establish a GPRS connection; the mobiSMS Java Application Descriptor (jad) file will quickly be downloaded and your phone will then request your permission to download the mobiSMS runtime application (jar).
- Step 4: After confirming the mobiSMS (jar) download, depending on the model of java phone you have, a download progress will be shown.
- Step 5: After successful download, the phone usually asks if you wish to run the application. Click Yes!
mobiSMS will now be installed on your java mobile phone and it should now be running. The next thing to do is register to get your password for the mobiSMS midlet. This password is also used to access the mobiSMS web and WAP sites.
Midlet Registration:
The registration process for the mobiSMS midlet is a simple 10 step process that will enable mobiSMS to be successfully registered. Once registered, you will be ready to send SMSs from mobiSMS.
- Step 1: Run the midlet from your phone’s java application menu. Refer to your mobile phone’s documentation for a description of how to run an installed java application.
- Step 2: You will be presented with a welcome screen from Mobi Wireless. Read the welcome screen and then click OK.
- Step 3: Enter your first name (you may need to scroll down to be able to enter the name) e.g. Joe. The first name is used for personalisation on the mobiSMS web site.
- Step 4: Then scroll down to enter your email address e.g. joe@joesite.com. The email address is used to send delivery reports to as well as to notify users about updates to the mobiSMS service. Users may opt out of hearing information about the mobiSMS service by simply changing their preferences on the mobiSMS web site under the Account section.
- Step 5: Scroll down to enter your country code. e.g. for UK 44, Germany 49, South Africa 27.
- Step 6: Scroll down to enter your mobile number. e.g. 01705619088. NB you must enter your correct mobile number as you will be sent a SMS with your password in order to activate mobiSMS. This password is also your password to access the mobiSMS Internet portal. Later if you forget your password, it is found under Options->Get Password.
- Step 7: Select Options->OK after entering all the information. You are then given a chance to confirm your mobile number where your password will be SMSed. Select OK to Register.
- Step 8: A SMS with your password will be sent to you. You will need to quit the mobiSMS application in order to read the SMS with your password. Write this password down and restart mobiSMS.
- Step 9: Enter the password within mobiSMS. If you entered the correct password you'll see the Success! screen. Press OK to continue.
- Step 10: Start using mobiSMS!
mobiSMS should now be ready to send SMSs. If your account’s current credits are zero, then credits will need to be purchased from the mobiSMS web site.
NOTE: On some phones Java applications need to be explicitly
given permission to access GPRS. You need to enable this in order
enhance your mobiSMS experience.
Web Registration:
Registering at the mobiSMS web site is a simple 10 step process.
- Step 1: Go to http://mobiSMS.mobiwireless.com on your internet browser.
- Step 2: Locate the “Register Now” box on the left of the screen and press the “send password” button. The registration page should now be shown in your browser.
- Step 3: Enter your first name in the “First Name” box. The first name is used for personalisation on the mobiSMS web site.
- Step 4: Enter your email address e.g. joe@joesite.com. The email address is used to send delivery reports to as well as to notify you of updates to the mobiSMS service. Users may opt out of hearing information about the mobiSMS service by simply changing their preferences on the mobiSMS web site under the Account section.
- Step 5: Enter your mobile number in the “Mobile Number” box e.g. 01705619088. NB you must enter your correct mobile number as you will be sent a SMS with your password in order to activate mobiSMS. This password is also your registration password for activating the mobiSMS midlet.
- Step 6: Select the country where your mobile phone is from the drop down list.
- Step 7: Enter your make and model of mobile phone such as “Nokia 6600” in the “Phone Make/Model” box.
- Step 8: Press the “send password” button to Register.
- Step 9: A SMS with your password will be sent to the mobile phone that has just been registered with. Store this password safely as it will be needed for subsequent logins to the mobiSMS site.
- Step 10: Enter the received password into the login prompt now showing and log into mobiSMS!
mobiSMS should now be ready to send SMSs. If your account’s current credits are zero, then credits will need to be purchased from the mobiSMS web site
WAP Registration:
Registering at the mobiSMS WAP site is a simple 10 step process.
- Step 1: Go to http://www.mobiwireless.com/wap on your WAP browser.
- Step 2: Select the “mobiSMS” link. This will take you to the mobiSMS page.
- Step 3: Select the “Register for mobiSMS” link. This will take you to the mobiSMS WAP registration page.
- Step 4: Enter your first name in the “First Name” box. The first name is used for personalisation on the mobiSMS site.
- Step 5: Enter your email address e.g. joe@joesite.com. The email address is used to send delivery reports to as well as to notify you of updates to the mobiSMS service. Users may opt out of hearing information about the mobiSMS service by simply changing their preferences on the mobiSMS web or WAP sites under the Account section.
- Step 6: Enter your international country prefix in the “Country Prefix” box. For example, enter “44” for the UK or “27” for South Africa.
- Step 7: Enter your mobile number in the “Mobile Number” box e.g. 01705619088. NB you must enter your correct mobile number as you will be sent a SMS with your password in order to activate mobiSMS. This password is also your registration password for activating the mobiSMS midlet.
- Step 8: Select the “Register” link or accept the form on the mobile phone.
- Step 9: A SMS with your password will be sent to the mobile phone that has just been registered. Store this password safely as it will be needed for subsequent logins to the mobiSMS site.
- Step 10: Enter the received password and your full international mobile number into the login prompt now showing and log into mobiSMS! The full international mobile number is in the format 441705619088 for the UK prefix and mobile number in the example above.
mobiSMS should now be ready to send SMSs. If your account’s current credits are zero, then credits will need to be purchased from the mobiSMS web site.
- How do I use mobiSMS?
For more detailed information than the below, view the comprehensive mobiSMS manual. It includes detailed usage information for the mobiSMS midlet, web and WAP sites.
The manual is available in html or Microsoft Word format.
- mobiSMS allows you to send SMS messages using an interface
very similar to your standard mobile phone SMS client. But with
many unique features not found on mobile phones.
- Simply type your message as normal (if your phone supports
predictive text, you will be able to use this within mobiSMS),
you will note that you can send a message of up to 450 characters.
This will span across 3 SMS messages. The character count and
number of SMSs that will be used is shown in the upper line
of mobiSMS.
- When you are ready to send your SMS, select Options->Send
and then type the destination mobile number. After typing the
number, select Options->Send again to actually send the SMS.
- NB. In order to ensure that the SMS message is sent
over GPRS, you will need to wait a moment for your phone to
establish GPRS connection, before quitting mobiSMS.
- To simplify the sending of SMS messages, an Address Book of
frequently used numbers can be created by selecting Options->Names.
Then Options->Add to insert a new entry in the Address Book.
Even simpler is to log into the mobiSMS
Portal and under Contacts create your Address Book, then
Synchronise these Contacts to your mobiSMS Java application
by selecting Options->Synchronise.
- Groups of contacts can also be created at the mobiSMS portal and once
synchronised, these will be available to be sent to from the destination textbox by selecting
Options->Groups.
- Predefined Messages can be created within the mobiSMS Java
application, by selecting Options->Messages. Similarly, these
Messages can be easily created on the mobiSMS
Portal under the Messages button. Synchronise these Messages
to your mobiSMS Java application by selecting Options->Synchronise.
- Your available SMS credits can be checked by selecting Options->Credits
- With mobiSMS your Contacts and Messages can be safely stored
on your mobiSMS Portal account. Use Options->Synchronise
to synchronise the changes between your phone and your portal
account. Options->Merge, uses the more GPRS traffic than Synchronise. It
completely merges the information between the mobiSMS Java application
and the mobiSMS Portal site. Use Merge to fix any discrepancies
and also if you change phones.
-
General Troubleshooting and Support Suggestions
Several scenarios that users often experience follow in this section. If the answer to your question is not available here, please let support@mobiwireless.com know. When emailing support always let us know the following:
- Your mobile number
- Your country (if this is not already included in the mobile number)
- The problem that you are having.
- If the problem is related to message delivery, the delivery date(s) and destination number(s) from your mobiSMS history where the problem has been happening.
Unfortunately if all this information if not available, then we will most likely have to request it and this will delay the processing and satisfactory resolution to your problem.
If something does not work as described in this manual, please let us know as well so that we can either fix the problem or modify the manual.
-
Troubleshooting Registration
- The midlet starts to connect to the web and then fails immediately – what do I do?
This is generally due to the first problem below, but may be due to the second as well.
- Web access – On many phones, java applications need to be explicitly given permission to access the Internet. The phones may default to prompt every time that the midlet attempts to access the Internet or may not allow access at all. If there are HTTP errors while registering, this is the most likely source of the problem.
- APN problems – Some operators limit certain types of traffic on certain GPRS access points. For instance some operators provide internet and WAP access point names and mobiSMS may work on both of these but on other operators mobiSMS may not work on both options. Whether mobiSMS works on one APN type or another is completely dependent on how the mobile operator implements this and varies from mobile operator to mobile operator.
- When I register, I don’t receive my password SMS – why?
mobiSMS will send the password SMS to your mobile number. There are several possible reasons why the password SMS does not arrive. These are usually all easily detectable if the email address that is used during registration is valid as a delivery report for the password SMS will be delivered to that email address if delivery reports are supported to the destination number.
- The mobile number is incorrectly entered
This is easily detectable. On the both the WAP and web sites, the mobile number that the password was sent to is listed on the page when it has been sent. Please verify this mobile number.
On the midlet, the page displayed before starting the actual registration lists the mobile number that the password SMS is to be sent to. The midlet also provides Options->Back to enable the checking and re-entering of the mobile number and registration details already sent.
- The mobile number is not known by our SMS provider
When this happens, the delivery report delivered to the email address will contain a status of “Routing Error”. Please check that the mobile number is correct and if it is email support@mobiwireless.com for help in fixing this problem.
- The delivery of the SMS is slower than expected
The delivery of the SMS may take a little while, sometimes up to 5 minutes but sometimes even slower. Please wait a little while before sending an email to support to determine whether this is the case.
If none of the above is valid, then please email support@mobiwireless.com letting us know that you have not received your password. Please also inform us of your mobile number and the country that you are in.
- I’ve forgotten my password
The password can be found in the mobiSMS midlet under Options->Get Password from the main SMS textbox window.
The password can also be resent by reregistering. If your password send count has not reached zero, your password will be resent. The password send count is reset over time.
If the password send count is already at zero, please email support@mobiwireless.com with your details and we will resend your password.
- I can’t log in
Ensure that your mobile number is being entered as a full international mobile number.
- The mobile number must be written without the plus (+) sign i.e. enter 27821234567 not +27821234567 for the international dialling code 27.
- Add no additional country specific dialling codes prior to the mobile number i.e. enter 27821234567 not 0927821234567 where 09 is entered in that country to signify an international number is to follow.
Ensure that your password is correct. If you have forgotten your password, refer to “I’ve forgotten my password” above.
-
Message Delivery Problems
mobiSMS is a low-cost messaging service. Due to the nature of this, there will be times where message delivery will not be 100% perfect. We trust in our users to understand this and to let us know as soon as they experience problems so that we can rectify this for them.
- What do I do if an SMS doesn’t arrive when it is supposed to?
Please notify us at support@mobiwireless.com if you are experiencing long delays in SMS delivery. Please email your mobile number and the destination number(s) and time(s) at which the offending SMSs were sent. The precise details will be available from your SMS history. We will look into the issue and if necessary get our SMS provider to find out further details and rectify any ongoing problems.
- The SMS charge is not the same as that on the coverage page – why?
Our SMS provider provides us with the pricing of each SMS and so our SMS pricing may change without notice. If they can dynamically route at a lower cost, our users will see this on their SMS charge. If however a low-cost route fails and our SMS provider removes the route, our SMS provider may route the message at a higher cost. Our SMS provider does not have a facility to notify us when a route changes so there may be a delay between the cost of a route changing to the pricing on our web site changing. We will endeavour to ensure that this time is as short as possible.
- The SMS does not appear to come from me on my friend’s mobile phone – why?
All SMSs sent via mobiSMS have their sender IDs set to the user’s mobile number. Setting the sender ID may cause a routing error as there may be no route to send through that will guarantee the sender ID. If this occurs, mobiSMS will resend the SMS without the sender ID set.
Please notify us when the sender ID does not appear correctly on a destination mobile number. We will then investigate this further to determine whether there is a problem with the carrier used or otherwise.
- Delivery reports don’t seem to work for me – why?
Delivery reports are not guaranteed to work. Routes that do not provide delivery reports lead to the message being marked as “Delivered to SMS gateway” as their final state. Messages that do receive delivery reports will move from the “Delivered to SMS gateway” state to the “Message Received” state when the message has been confirmed as being delivered and should provide SMS or email delivery reports at that time.
-
Phone Specific Issues
- My Sony Ericsson T610 doesn’t allow me to enter more than 9 digits into the destination entry box of the midlet – why?
The Sony Ericsson appears to have a strange bug with textboxes that are marked as numeric only. The destination entry box is marked as numeric only initially as this aids the entry of a mobile number. To move the destination textbox out of the numeric state, select a contact from the Contacts menu or a group from Groups menu and insert it into the destination textbox. This problem will be addressed in a future version of mobiSMS.
- My Sharp GX10i starts running mobiSMS and then says “Discontinued” – why?
The Sharp GX10i requires an optional JAD key “MIDlet-Data-Size:” when using a record store. This has been fixed since mobiSMS 2.0.0.
- mobiSMS closes when I press down on the joystick while sending an SMS on my Nokia 6600 – why?
The Nokia 6600 seems to exhibit this feature, but it is assumed to be a bug in the initial release of the phone. It is hoped that the midlet will not close automatically with a joystick press in future releases of the Nokia 6600 firmware.
-
Questions about Credits
|
